Frequently Asked Questions (FAQs)

If your debit card was declined, please reach out to us via live chat or by calling 800.347.9222. We'll be happy to assist.

Members are able to withdraw $1,500 in cash each day from an ATM and can withdraw up to $5,000 in cash per day from one of our locations.

If you would like to withdraw more than $5,000 in cash, please give us a call at 800.347.9222 so we can ensure cash availability.

The credit bureaus understand rate shopping. If there are multiple hard inquiries for a certain kind of credit – such as a car loan, student loan or a mortgage – in a relatively short period, credit scoring models will treat them as a single inquiry, which will have a smaller impact on your credit score than multiple, separate hard inquiries. Soft inquiries do not impact your credit score.

Follow the steps below to order new checks.

If you are enrolled in  online banking, you can order new checks by clicking Order Checks under the Accounts tab.

If you are not enrolled in online banking, you can order new checks directly from the Harland Clarke website. You will need your account number, routing number, and zip code.

If you do not have internet access or have recently changed your address, give us a call at 800.347.9222 and we would be happy to assist.

Opening an account is easy! You can do it online in less than five minutes.

If you’re new to Solarity and wish to become a member,  start here. If you’re already a member and would like to open additional accounts,  start here.

You will need:

• Government issued ID/Drivers License/State ID or Passport
• Your complete physical and mailing address
• Social Security number
• Date of birth

Please allow one business day for us to process your account application. If you have any questions, please feel free to connect with us using the blue "Chat" button below. Or call us at 800.347.9222.

The Federal Trade Commission requires all three nationwide credit reporting agencies (Equifax, Experian, and TransUnion) to provide you with a free copy of your credit report every 12 months. You can request your reports online from annualcreditreport.com, or by calling 877.322.8222.

If the charges are either on your debit card or credit card, please contact our fraud department at 855.219.8063. When you are finished speaking to the fraud department, please call our Contact Center at 800.347.9222, to order a new card.