Solarity's Branch Experience
What to expect when you visit our branches
- Helpful, knowledgeable staff
- Better technology
- Faster transactions
We designed our branches with you in mind! You wanted more access, a simpler process and greater convenience. Our Smart ATMs, found at most of our branches and drive-ups, can help you accomplish virtually any transaction. This frees up our Branch Experience Guides to consult with you, answer your questions, give advice and even swap a story or two.
So stop by and say hi the next time you're in the neighborhood!
Smart ATMs: so much more than a cash dispenser
Smart ATMs don't dilly or dally. Use your Solarity ATM or debit card to get your banking done fast.
Choose the bills
Do you ever get tired of toting around 20s? Well, those days are over! You pick the bills you need, whether for tucking into a birthday card or making a statement next time you pick up the tab.
Get more done
Print out a mini-statement, check your balance, make a loan payment, deposit a check and more.
About those Smart ATMs
- Deposit checks
- Make cash deposits and withdrawals (you choose the bills)
- Check your balance
- Transfer money
- Print a mini-statement
- Make loan and credit card payments
Long before the pandemic, we recognized a new normal developing in the way people manage their finances. Our members wanted more choices, simpler processes, better technology and greater convenience for their everyday banking.
"Our in-branch experience was designed to let our members spend more time doing the things they love with the people they love."
-Mina Worthington, Solarity president and CEO
The right people make all the difference
Our Branch Experience Guides are special individuals. They love helping people, which makes them the perfect ambassadors to assist you when you visit your local branch.
Our Branch Experience Guides are here to:
- Help you navigate our Smart ATMs
- Provide expertise about online and mobile banking
- Connect you with other Solarity experts who can help with loans and more complex transactions
We look forward to seeing you soon!
We redesigned our branch lobbies with our members in mind! By utilizing our secure and easy-to-use Smart ATMs, you’ll spend less time waiting in line for basic transactions, freeing you up to consult with our Branch Experience Guides on more complex financial matters.
The friendly people you’ve come to know are still in our branches, but their role has expanded! They are now Branch Experience Guides and are there to help you use the Smart ATMs. They can also assist with connecting you with experts for more advanced banking needs – from opening a new account to applying for a loan. If you choose to use the drive-thru, we have tellers there to help you with your transaction.
Our Smart ATMs utilize state-of-the-art technology that protects your money and privacy. The advanced screen design prevents others from viewing the screen unless they are standing directly in front of it. This ensures that only the person conducting the transaction can view the information being displayed.
Each member’s experience with the Smart ATMs will be different. The time it takes depends on many factors including how many and what type of transactions you need. Our Branch Experience Guides are there to help you every step of the way. Here is a video showing how our Smart ATMs work.
We would love that! Please do. You can expect a consultative experience inside our branches. Because members can use our secure and easy-to-use Smart ATMs, our Branch Experience Guides are now freed up and available to help you with all your banking needs – from opening a new account to applying for a loan or just to say “hi.” If you are using a Smart ATM and need assistance, simply press the help button and a friendly face will be there to assist.
If you are depositing cash with multiple bills, the machine counts the bills one-by-one, which can take time if it’s a larger deposit. Our Branch Experience Guides are there to help you! Pease flag them or press the help button if you need assistance. They love helping our members as quickly and efficiently as possible so you can be in and out and on your way!
We do our best to be efficient with your time and also ensure you’re getting all of your financial needs met. We work quickly to connect you with the right expert. Thanks to our Smart ATMs, members can conduct most transactions on their own. If you need additional assistance, our team is thrilled to help you as soon as we are available. With Branch Experience Guides at the ready, the wait is not long!
Our Branch Experience Guides are there to help in the event of a technology issue, and we will work to address the issue as quickly as possible.
Your money has a hold on it until the check clears, which is the same process we’ve always had. Just like when you deposit a check with a teller or from your phone, the funds may be placed on a short hold while the check is being reviewed. We do this to protect you in case there is an issue with the check.
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