Frequently Asked Questions (FAQs)

To make the switch from paper to electronic statements, follow these four steps.

1. Log into online banking
2. Locate Settings then click Additional Services
3. Select eStatements
4. Then choose to change your accounts to eStatements to avoid the $4 per month paper statement fee.

Please note: If you don’t have access to online banking, you will need to enroll in online banking before you sign up for eStatements.

Traveling is always an exciting time! One thing we don’t want you to worry about is access to your funds. However, traveling can cause a fraud alert on the card, which could restrict access to your funds.

The best way to avoid that if you are planning on traveling, is to add travel notes to your debit card and credit card. Then, if you use your card in the location you travel to, you won’t have any issues with using your funds. We can assist in adding travel notes to your cards through our live chat or call us at 800.347.9222 (select option 6).

You can also add a travel note through the Solarity mobile app under "card controls."

You should be able to and if you're having issues, chat with us or call us at 800.347.9222.

Regulation D was a former federal regulation that limited withdrawals or outgoing transfers from a savings or money market account to no more than six non-signature transactions per month. But the federal government has suspended it due to the COVID-19 pandemic. 

Prior to April 2020, you could only transfer funds out of your savings account 6 times each month without providing a signature.

Once the monthly limit was reached, you could still make transfers without visiting a branch by using an ATM where your PIN acts as a digital signature.

If you have any questions regarding Regulation D, feel free to give us a call at 800.347.9222 or chat with us online.

A minimum of $200.00 is available immediately.

Follow these steps to view your eStatements in online banking:

1. Click the eStatements link to display the page.
2. Click the Statement Date link that you want to view.
3. View the selected statement as a PDF file.

Note: To view eStatements, you must have Adobe Acrobat Reader installed. If you do not have it, use the onscreen instructions to download and install a free copy.

For your security, if you’re having trouble logging into your online banking account, reach out to one of our Financial Guides for assistance via online chat, or by calling 800.347.9222. They can unlock your account and assist you with any necessary updates to your credentials.

Follow these steps to send money to another member in online banking:

1. First, locate Transfers & Payments in the left sidebar and click the dropdown
2. Select Make a Transfer
3. In the first column, select the account where the funds will be coming from
4. In the middle column, select Another Member
5. In the last column, indicate when you’d like this transfer to take place, and if you’d like this transfer to be recurring.
6. Provide and confirm the account number, and last name on the account.
7. You’ll have the option to save this information on your members list for easy transfers to this person in the future
8. Enter the payment amount
9. You have the option to enter a transaction memo for your records
10. Select Transfer Now
11. Confirm your transfer info is correct, and select Confirm Transfer

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