This is our Website Privacy and Use Statement. If you are looking for our standard privacy notice, you'll find it here: Privacy Notice (PDF).

This Website Privacy and Use Statement sets out how Solarity Credit Union uses and protects any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we request or you provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Solarity may change this policy from time to time by updating this page. Please check this page if you’re looking for details concerning our privacy policy. This policy is effective from August 31, 2020.

We may collect the following information:

  • Name
  • Contact information including email address and phone number
  • Demographic information such as postal code, age, gender and preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We may use this information to understand your needs and provide you with a better service, and for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting, using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail
  • We may use the information to customize the website according to your interests
  • We may provide your information to our third-party partners for marketing or promotional purposes*
  • We will never sell your information
  • We will not facilitate the merging of personally-identifiable information with non-personally identifiable information previously collected from Display Advertising features that are based on the DoubleClick cookie unless we have robust notice of, and the user’s prior affirmative (i.e., opt-in) content to, that merger.


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Solarity’s Privacy Policy for Children

We recognize the need to provide additional privacy protections for children who visit our site. The privacy of young visitors and other visitors to is one of our top concerns. As such, Solarity Credit Union has adopted the following privacy policy, which conforms to the Children’s Online Privacy Protection Act (COPPA) of 1998. COPPA requires that we inform parents and legal guardians about how we collect, use and disclose personal information from children. The term “parent” below includes legal guardians.

Site traffic records. Solarity collects information on domain names and dates and times of visits to This information, which includes NO personal identifiers, allows Solarity to record traffic and improve its navigation and content. Visitor information is NEVER sold, given or disclosed to third parties.

Cookies. Solarity does NOT require the use of per–session cookies. However, for visitors’ convenience in navigating the website, Solarity may still use temporary cookies, which are automatically erased after visitors close their web browsers. Cookie information is NEVER sold, given or disclosed to third parties.

Email. Solarity may use feedback information from visitors to respond to inquiries, comments or suggestions. Email information is NEVER sold, given or disclosed to third parties.

Personally Identifying Information. Personally identifying information is NEVER sold, given or disclosed to third parties.

Children Under Age 13. We recognize the particular importance of protecting privacy where children are involved. We are committed to protecting children's privacy on the Internet. We do not knowingly collect personally identifiable information from children under the age of 13. If a child under the age of 13 has provided us with personally identifiable information, we ask that a parent or guardian contact us and we will delete the information about the child from our files.

Children Over Age 13. Children age 13 and over may enter in certain contests/sweepstakes through At the time of entry, they will be asked for their name, address, email address and date of birth (to confirm age).

Upon the request of a user or a user’s parent or guardian, Solarity will delete all personally identifying information about that user from our files.

We may amend our Children’s Privacy Policy at any time. We will provide parents notice on of any material changes in the way we intend to collect, use and/or share kids’ personal information. Please note that, at all times, parents should update their personal information to provide us current email addresses. We will apply material changes in our Children’s Privacy Policy in conformance with applicable law, including any applicable provisions of COPPA that require parental consent.

Analytics, display advertising and interest-based advertising disclosure

Solarity may work with data providers to serve advertising to you through display media or other methods. These providers may use personal information that we have collected or that you have provided to locate you online, such as when you visit or log in to websites or mobile applications. This information may be linked to online identifiers or IP addresses assigned to you, and to demographic or interest-based data, in order to target you with relevant advertising, including about products or services. To learn more about or opt out of this and other interest-based advertising, please visit the industry opt-out pages operated by the DAA at, the NAI at and by DoubleClick.

  • Solarity implements the following Google Analytics features based on Display Advertising: Remarketing, Google Display Network Impression Reporting, and Google Analytics Demographics and Interest Reporting. We utilize these services to serve more relevant ad experiences across the web based on previous visits to our website.
  • We may use Remarketing with Google Analytics to advertise online. Which means third-party vendors, including Google, may show our ads on sites across the Internet Solarity and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the AdWords & DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to our website.
  • We use data from Google’s Interest-based advertising or 3rd-party audience data (such as age, gender, and interests) with Google Analytics to serve more relevant ad experiences across the web – based on previous visits to our website.

Facebook remarketing and custom audiences

  • Third parties may use cookies, web beacons, and similar technologies to collect or receive information from your website and elsewhere on the internet and use that information to provide measurement services and target ads.
  • You can opt-out of the collection and use of information for ad targeting. To do so, go to and set your data collection and ad preferences.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We use this information for statistical analysis purposes and serve more relevant ad experiences across the web – based on previous visits to our website.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

Session recording

Solarity may use session recording software on its website. This software enables us to record visitors' use, interaction and engagement with This software may capture user input, such as mouse inputs, keyboard inputs and mobile gestures, and user views, such as browser or screen output. We use this software to optimize and improve the user experience on our website. By using Solarity's website, you consent to our use of session recording software.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Stating your desired restriction of our use of your personal information within the comments section of the form you are submitting
  • If you have previously agreed to us using your personal information for email marketing purposes, you may change your mind at any time and opt-out via our Email Privacy Opt-Out Form.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

To delete your online banking and/or mobile banking account, give us a call at 800.347.9222.


*Sharing excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.