Frequently Asked Questions (FAQs)

No. We do not charge a fee to make an external transfer. However, fees may apply if an external transfer overdraws your account. You should also check with the financial institution where you have your external account to see what fees it may charge you.

No. You can only transfer money from a U.S. account that you own and that uses U.S. dollars as its currency.

No. You must be the primary owner or a joint owner of the external account or otherwise be authorized by all of the owners of the account to operate the external account in order to add it to your profile and transfer funds to it. You can, however, transfer funds to someone using the “Pay a Person” option within Bill Pay.

The cutoff time for external transfers is 4 p.m., Monday through Friday. Transfers made outside of this window or on weekends or holidays may not be processed or sent until the next business day.

Please allow 1-3 business days for your external transfer to be completed.

In most cases, external accounts can be verified and linked instantly. If your other financial institution can't be verified automatically, you can still choose the manual entry option and link your account using your routing and account number. This process takes about 1-3 business days.

Learn more about the process here.

To add an external account, log in to Solarity online or mobile banking, go to "Transfers and Payments" and select "External Transfers" in the drop-down menu.

Click "Manage external accounts" and "Link External Account." Follow the prompts to instantly link your external account.

If your financial institution isn't listed or can't be verified automatically, you can choose manual entry and link your account using your routing and account number. This process takes about 1–3 business days.

Learn more about the process here.