Tips for navigating the recent upgrade
Thank you for your patience as we complete our recent upgrades to Solarity’s online banking and mobile app experience. While many members are enjoying the new features, we know some have encountered issues during login.
To help you get up and running smoothly, we’ve compiled a list of helpful tips and ongoing updates. Use the timeline below to stay informed and see the latest fixes as they happen.
- One Time Pin issues (8/7): Some users have reported difficulty entering their One Time PIN (OTP) in the mobile app. We’re working to resolve this as quickly as possible. In the meantime, OTP does appear to be working in the mobile browser version. Click the orange “Login” button at the top of this page.
- Check your username (8/7): Some iPhone and iPad users may see an old username prefilled on the app login screen. It can be fixed by entering your current username. This is a known bug, and we are working diligently to address it.
- Re-enable biometrics (8/7): Log in to the mobile app with your current username and password (use the “forgot password” link on the login screen if you need to reset it). Click “Menu” in the lower right corner, then choose the gear icon in the upper left corner. From there, you should be able to re-enable biometric authentication.
- Reset your password (8/6): If you previously used face ID to log in and have forgotten your password, use the “forgot password” link on the login screen to reset it.
- Check system compatibility (8/5): The upgrade is supported on the latest versions of these browsers: Chrome, Safari and Microsoft Edge; supported mobile operating systems include Android Version 9.0 (Pie) or higher and iOS Version 16 or higher. If your phone uses an unsupported operating system, you may still be able to login through your mobile browser – click the orange “Login” button at the top of this page.
- Upgrade your app (8/5): Make sure you are upgraded to the latest app version: 5.12
What to expect when logging in for the first time
There is no need to re-enroll if you joined online banking before August 5.
- You’ll be able to log in using your existing credentials and start enjoying a brighter way to manage your money.
You will need to update your mobile app before logging in.
- If automatic updates are enabled on your device, the new version should install on its own.
- If automatic updates are not enabled, you’ll be prompted to update when you open the app.
- Note: if you are having issues logging in after updating, try deleting and reinstalling the app on your device.
- Supported operating systems: Android 9.0 and higher, iOS 16 or higher.
Say hello to a better digital banking experience
The wait is over! Solarity’s upgraded digital banking experience is now available! With a fresh new look and powerful features, managing your money just got easier and more intuitive.
Explore faster loan approvals, simpler account funding and seamless money movement between your Solarity accounts and external institutions. Customize alerts and notifications to fit your lifestyle, enjoy enhanced security, a Spanish language option and streamlined navigation that makes everyday banking a breeze.
This page is your go-to hub for helpful how-to guides, tips and tricks, and everything you need to make the most of the new platform.
Haven’t enrolled in digital banking yet? There’s never been a better time. Sign up today and download the Solarity CU mobile app to start enjoying smarter, more convenient banking.
New and improved features designed to make your everyday banking even better
A sleek, improved design
Enjoy an intuitive interface that makes banking online or on your phone feel effortless.
Tailor your experience your way
Customize your dashboard and alert settings for a banking experience as unique as you.
Same username and password
Our layout and design might be getting a facelift, but your login credentials will remain the same.
Stronger security, smarter protection
Advanced fraud detection and upgraded security features to help keep your information safe.
Manage your money with ease
Integration with apps like Robinhood®, Venmo® and QuickBooks® make moving money a breeze.
Fund new loans and accounts faster
Save time and get the things you need sooner with a streamlined digital process.
Common questions about the upgrade
No, you won’t need to re-enroll. Your online banking access will carry over automatically, so you can continue using your existing login without any extra steps.
Not already enrolled in online banking? Now is a great time to get started!
Helpful guides and tutorials
How to make an external transfer
When you have accounts at another bank or credit union, you can use “external transfers” in online banking to move money between those other accounts and your Solarity ac...
How to set up alerts in online and mobile banking
Alerts are useful for monitoring your account activity in real time. You can get notified immediately when your balance changes or if there is unusual activity on your ac...
How to find your direct deposit information
Direct deposit is a great way to get paid faster! And setting it up is easy once you have two key pieces of information. We show you where to find all the info you need.
Still have questions? We're here to help!
Whether you prefer to contact us by phone, at a branch or through chat, we look forward to assisting you.
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