Common Questions About Online Banking
How do I enroll for Online Banking?
A link to the enrollment form is located on the home page of our website (www.solaritycu.org) within the login section at the top left of the page. Simply click the word “enroll” to begin.
What information will I need to enroll in Online Banking?
First and foremost, you must have an email address on file with the Credit Union.
Your email address is used for verification and must match our records exactly. If you do not have an email address on file, you will not be able to enroll through the website. Contact our Member Solutions Center at 509.248.1720, toll-free 800.347.9222, or visit any branch location for further assistance.
I do have an email address on file. What other information do I need?
You will also need the following information:
- Social Security Number, ITIN, or EIN. Enter your SNN without dashes or spaces as in 111223333, not 111-22-3333 or 111 22 3333.
- Solarity account number. This number does not exceed six digits. Do not enter a debit or credit card number.
- Your first and last name. Be sure to enter your legal name. For example, if you go by Tami, but your driver’s license shows Tamara, then enter Tamara.
- Your street address, including your city, state and zip. Please enter your physical street address, not your mailing address. Do not enter a post office box address.
- Your date of birth. Please enter your DOB in the format MM/DD/YY.
Since fields must match our records exactly, we suggest you pull a copy of your most recent
Credit Union account statement to guarantee accuracy of information.
Why do I need to have an email address on file first?
Requiring an existing email is a security feature we offer to protect your personal information.
My enrollment failed. Why?
There are several reasons why auto enrollment might fail:
- The information entered did not match our records exactly.
- We do not have any email address on file for the account holder wanting online access.
- The account holder is already enrolled for Solarity Online Banking.
My enrollment failed. What can I do?
Verify your information, and then complete another enrollment form. You can also contact the Member Solutions Center at 509.248.1720, toll-free 800.347.9222, or visit a nearby branch for assistance.
I completed the enrollment form successfully. Why didn’t I receive a confirmation email from Solarity?
Make sure that you clicked the “Send Email Verification” button at the bottom of the completion screen. You might also check your email “junk” folder. If you are still unable to locate our confirmation email, try enrolling again, contact our Member Solutions Center at 509.248.1720, toll-free 800.347.9222, or visit a nearby branch for assistance.
I received the confirmation email, but when I click on the link I receive an error. Why?
The confirmation link must be clicked within two hours of the original enrollment from the same computer (or device) using the same Internet browser used to enroll initially. If the link has expired, try enrolling again, contact the Member Solutions Center at 509.248.1720, toll-free 800.347.9222, or visit a nearby branch.
Why won’t the system accept the new User Name (Online Banking ID) I entered?
The User Name (Online Banking ID) must begin with a letter, be six to twelve characters long, and unique. It cannot match any existing ID in the Online Banking program.
How do I change my Online Banking ID or Password?
Select the “options” tab from the main menu, then select “personal.” IDs consist of numbers and letters. IDs must begin with a letter, be six to 12 characters long, and unique. Passwords can consist of numbers, letters and special characters. Passwords must be a minimum of six and a maximum of ten characters in length.
How do I view pending transactions in Online Banking?
Go to the “services” tab from the main menu, then select “view holds.”
Can I view images of checks I have written?
Yes, click on the check number to display an image of the front and back of the check. This feature is for physical checks only. Bill Payer payments will only display if the payment generated a paper check. Payments made electronically will not have an image associated with them. (Images of checks processed before 2009 may not be available.)
How do I view e-statements (electronic documents)?
Select the “e-Documents” tab. You will see the message >Sending to e-Documents >…and another browser window will open. Your e-statements will be listed by date on the left. If the second window does not appear, turn off the pop-up blocker on your web browser. Web browsers recommended for use with Online Banking include: Internet Explorer 9.0+ for PC users, and Firefox 15.0+ and Safari 5.1.7+ for MAC users.
PLEASE NOTE: e-Documents are unavailable from 9:30 p.m. to 2:00 a.m. PST the third Saturday of each month for scheduled program maintenance.
How can I configure my home page to see Bill Payer details?
Click the “configure this page” link at the top left and move the widgets as you want them to appear. Select the “center column” and add the three Bill Pay widgets, then click “save.” This will allow you to view and make payments, and see recent transactions from your home page.
Can I rename my accounts for quick recognition?
Yes, just select the “options” tab from the main menu, then “account.” Pseudo names (nicknames) can be up to 16 characters long.
What do I do if I forgot my Online Banking ID or Password?
If you forget your Online Banking ID or your Password, please contact the Member Solutions Center at 509.248.1720, toll-free 800.347.9222 or stop by any branch.