General

Will I be receiving a 1098 form in the mail if I get e-statements?

No, you should be getting an email notification letting you know when it is available to view from the e-documents tab of your on-line banking.


Does Solarity offer student loans?

No, however, we offer a variety of products to help parents of and future students save for college. Additionally, we offer various loan products to help current/former students consolidate outstanding debt.


Does Solarity offer notary services?

Yes, we offer complimentary notary services for our members at all of our locations.


What is Solarity Credit Union’s routing number?

Our routing number is 325183738.


Does Solarity Credit Union provide currency exchange services?

No, however, currency exchange services are available at most retail banks (e.g., Wells Fargo, U.S. Bank, etc.).


Does Solarity partner with any other credit unions or participate in shared branching?

Solarity Credit Union does not participate in shared branching. However, we do belong to the network of Money Pass ATMs. This partnership allows our members to withdraw cash from any Money Pass ATM without additional surcharges being assessed. To find MoneyPass ATM near you click here.


Are there any fees for using my credit card outside the country?

Solarity does not charge you any fees for using your credit card internationally. However, VISA does charge 1% of the amount transacted on international purchases.


Personal Banking

I want to close an account I share with someone. Do both signers have to be present to close the account?

No, either signer has authority to close the account.


Can I use a taxpayer identification number (TIN) to open an account?

Yes, if you do not have a Social Security number we can open accounts using a TIN.


I tried to use my debit card at a store but it was declined. I have enough money in the account, why didn’t it work?

Debit cards have a $1,510.00 point of sale transaction per day limit. If you’ve made more than $1510.00 in purchases using your PIN, you will need to select credit to make additional purchases that day.


My debit/credit card expires at the end of this month. When will I receive a new card?

Debit and credit cards are good through the last day of the month the cards expire on. For example, if your card’s expiration date is 01/20, the card will work through January 31, 2020. Generally, you should receive your new card on the third week of the month in which the current card expires. If you haven’t received it by then, please stop by one of our branches or call us at 509.248.1720 or toll-free at 800.347.9222 so we can help locate your card.


How can I remove someone off my account?

You both would need to come into any location and sign new account cards to remove someone from your account. Otherwise, you can close out your current account and reopen a new one in just your name.


Why is my debit card number different than my joint account holder’s debit card?

Each account holder is issued a unique debit card number. In the event one card is lost or stolen, we place a hold on only that card and the other account holder would be able to continue using their card.


I deposited a check through your mobile deposit. What should I do with the check?

Please keep the check in your possession for 60 days after the date of deposit. At that point, you can shred the check.


How much cash can I withdraw per day?

Members are able to withdraw $500 in cash each day from an ATM, and can withdraw up to $3,000 in cash per day from one of our locations. Larger cash withdrawals are subject to manager approval and currency availability.


What is this Regulation D message that won’t let me transfer funds from my savings?

That is a federal regulation; it only allows six electronic transfers out of a savings account per month. If you need to make additional transfers, visit us at one of our locations and sign for the transfer or go to an ATM and transfer with your PIN.


How can I get copies of my statements?

Past statements (12 months) are available to members electronically through Online Banking for free. If you are not enrolled in Online Banking, need a statement older than 12 months or need the credit union to print the statements for you, our staff would be happy to assist you with your request. However, there is a $1/page fee.


If I make a mobile deposit, how much money is immediately available?

You have up to $2,500.00 available immediately.


What do I need to do to add someone to my account?

The best way to add someone to an existing account is to come into any location with the new party as well as any other signers on the account to sign new Account Change card and make copies of the new party’s identification. If it is not possible to visit one of our locations, account change cards must be signed in the presence of a notary public and copies of each member’s identification will need to be submitted along with the account change cards and completed notary forms.


How can I open an account?

You can open an account online, at any of our locations or over phone.


Why can’t I access my eDocuments in Online Banking?

It sounds like you may need to disable any popup blockers. If you need assistance changing your settings, please contact us at 509.248.1720 or toll-free at 800.347.9222.


How much is my account insured for?

Deposits are insured by the National Credit Union Share Insurance Fund (NCUSIF). As a Solarity member, you do not pay directly for your protection. An individual account is insured up to $250,000 and a joint account is insured up to $250,000 per joint account owner.


Business Banking

Do I have to rest my line of credit, and for how long?

There is an annual rest period where the line of credit needs to paid down to a zero balance for 30 days. Exceptions can be made under certain circumstances approved by business loan management.


Do you offer loans for start ups?

We do not offer start up loans at this time, but we do offer loans on other collateral one can use to help fund the startup of a new business. The one exception to this might be if the start-up loan request was strongly guaranteed and secured by collateral of unquestioned value.


How long does it take to set up a commercial loan?

The process can take from as little as two weeks to 45 days or more, for more complex credits. A great deal depends upon how quickly you deliver your financial disclosure package to the credit union, and how rapidly we receive third party reports, such as appraisals or environmental reports. But rest assured we strive to get you the financing your business needs as rapidly as possible.


Can I add/remove someone from a business loan?

In order to add or remove an individual from a business loan the credit union would have to agree to refinance or modify the loan in the name of the new qualifying guarantor/borrower.


How long does it take to open a business account?

Once all the required documentation and signatures are gathered, a business account can be opened in less than 2 business days, and often the same day.


Can anyone make a deposit or complete a transaction on my business account?

Only authorized signers are able to complete transactions. However, anyone can make a deposit into the account and we will never divulge any information (e.g., account balance or recent transactions).


Can I have multiple DBAs under one account?

According to the state of Washington, multiple DBAs can be associated with a single account if the DBA(s) are registered to the legal business or the account owner’s name—and they share the same EIN or SSN.


Can I add/remove someone from a business savings account?

Yes. This can be done through a Change Form at any time by the owners of the account, as long as proper documentation is provided.


Home Loans

How do I remove my private mortgage insurance on my mortgage?

To drop PMI, the loan-to-value ratio must be 80 percent or less. You’re welcome to order your own appraisal if you believe the value differs from what we have listed. If so, provide Solarity with the appraisal documents and we’ll be happy to review and determine whether the PMI can be removed.


Do I have to submit a new application if I change my mind on what vehicle I would like to purchase?

Not at all. Just give us a call if you find something different we’ll be happy to update the information on the application and resubmit for a new decision.


Do you do loans on vehicles that have a salvage title?

Yes. We can finance up to 60 percent of the clean retail value. To find out more about the value of your vehicle, you can visit NADA or Kelly Blue Book online or speak to any of our Financial Guides by calling 509.248.1720 or toll-free 800.347.9222.


Can I make payments on my loan over the phone?

You can make payments over the phone, however, there is a $10.00 processing fee.


Can you change the date on my loan?

Unfortunately, we can’t change the due date. However, we do offer a 15-day grace period after the due date before any late fees are charged or adverse reporting.


I recently was approved for a loan with you but now I received an Adverse Action Notice. Why?

According to the Equal Credit Opportunity Act (“ECOA”), Solarity Credit Union (as a lender) is required to notify any applicant for a Loan of action taken on the Application (denial or approval) within 30 days of receiving a completed Application. An “adverse action” includes refusing to grant a Loan in substantially the amount or on substantially the terms requested in the Application unless the Lender makes a counteroffer and the Applicant uses or expressly accepts the Loan offered. Whenever a Lender takes an adverse action, it must provide, in writing, a notice of adverse action and a statement of the specific reasons for the adverse action (e.g., insufficient credit score, creditor’s internal standards or policies, etc.) or direction to the consumer to request the statement of specific reasons.


I am getting ready to pay off my mortgage loan. How do I request a final payoff?

Mortgage payoff requests must be submitted in writing to our loan servicing department. Email requests to: loanservicingdepartment@solaritycu.org. The requests should include your name, loan number and the requested payoff date.


Where do I send my proof of insurance for my loan?

We work with State National Insurance Company to process all of our insurance products. For questions on your insurance, you can contact State National Insurance at toll-free 866.576.7893. If you need to fax your proof of insurance, you can do so at 877.266.8690.


How can I remove my private mortgage insurance (PMI) on my mortgage?

In order to drop PMI on a mortgage, the loan to value ratio must be at 80 percent or less. You’re welcome to order your own appraisal if you believe the value differs from what we have listed. Provide us with the appraisal documents for review and we will be happy to help you determine if the PMI can be removed.


Do you offer skip a payment?

We do not offer a skip a payment but we do offer a loan extension. The loan extension adds the payment to the end of your loan. There is a $25 fee for the loan extension and it has to be approved by our underwriters.


Is there a penalty to pay my loan off earlier?

No, we do not penalize on early payoffs.


How long does it take to hear back on a web loan application?

Usually, you’ll receive an answer upon submitting an application. However, if the application needs to be reviewed by underwriting, it will be reviewed during business hours. If the application is received during nonbusiness hours and needs to be reviewed by underwriting, it will be processed the following business day.


How do I change the amount on my automatic payment?

To change the amount of your automatic payment, we will need an updated pre-authorized transfer (PAT) form, indicating the change needed.


Will I be receiving a tax form for interest paid on my loan?

All mortgages with $600 or more paid in interest will receive a 1098. For any other loans including vehicle, bikes, or RV—interest paid information will be in your December statement. Please remember, if you are enrolled in eStatements your tax information will be delivered electronically via e-documents.


Vehicle Loans

Why am I being charged $31 after paying off my loan?

The fee is likely the cost associated with removing Solarity as lienholder on a loan. Please stop by your local branch or call us at 509.248.1720 or toll-free at 800.347.9222 to confirm the fee.


How long will it be until I get the title to my vehicle?

Within 10 days of payoff, we will process the $31 title fee and send the release of interest documents to the state. Once that is completed, the state will send you your clean title in roughly 6 to 8 weeks.


My car payment is due today. Is it alright if I come in tomorrow and pay it?

Of course! We provide a 15-day grace period on auto loans before a late fee is charged to your loan.


I totaled my car. I have the GAP insurance policy through Solarity. What do I need to do?

We’re sorry to hear that! Please visit any location or call 509.248.1720 or toll-free 800.347.9222 to work with a Financial Guide to file a claim on your behalf.


What is the age cut-off for financing an RV or boat?

The boat or RV cannot be more than 20 years old.


Is there a penalty to pay my loan off earlier?

No, we do not penalize on early payoffs.


Can I get GAP protection on a vehicle with a salvaged or rebuilt title?

Unfortunately, we do not offer insurance products for vehicles with a rebuilt/salvage title.


How long is my pre-approval good for?

We can save your pre-approval on vehicle loans for 30 days before we would have to re-pull credit. If the car, RV or ATV is still being built, the terms can be locked for 90 days.


Will I be receiving a tax form for interest paid on my loan?

All mortgages with $600 or more paid in interest will receive a 1098. For any other loans including vehicle, bikes, or RV—interest paid information will be in your December statement. Please remember, if you are enrolled in eStatements your tax information will be delivered electronically via e-documents.


Credit Cards

I’m planning on traveling outside of the country. Are there any fees for using my credit card overseas?

Solarity does not charge you any fees for using your debit/credit card outside of the US. However, Visa will charge 1 percent of the international amount transacted.


My debit/credit card expires at the end of this month. When will I receive a new card?

Debit and credit cards are good through the last day of the month the cards expire on. For example, if your card’s expiration date is 01/20, the card will work through January 31, 2020. Generally, you should receive your new card on the third week of the month in which the current card expires. If you haven’t received it by then, please stop by one of our branches or call us at 509.248.1720 or toll-free at 800.347.9222 so we can help locate your card.


What credit bureau do you use for loan applications?

We use Equifax credit bureau information.


When is my Visa credit card payment due? Is there a grace period?

All Visa credit card payments are due by the 25th of every month. There is no grace period on the Visa credit cards.


What are the fees for cash advances?

We don’t charge any fees for cash advances from credit cards and the interest rate doesn’t fluctuate.


How do I increase the limit on my Visa credit card?

You can apply for a new Visa today, on the phone, online or in any one of our locations.


Are there any fees for using my credit card outside the country?

Solarity does not charge you any fees for using your credit card internationally. However, VISA does charge 1% of the amount transacted on international purchases.


Fraud and Scams

I think my computer has recently been hacked. What should I do to protect myself from fraud?

Please let us know so that we may place a hold on your online account to prevent any unauthorized access. We recommend you seek professional help to assist to clean and protect your computer.


How long do I have to dispute fraud on my account?

You may dispute fraud transactions on your account within the last 60 days. Anything further out than 60 days you will need to contact the merchant directly to resolve the issue.